運送政策

At AiryWardrobe, we aim to provide a smooth and reliable delivery experience. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are generally processed Monday through Friday, excluding public holidays.

Processing times may be extended during holidays, promotional periods, or periods of high order volume.

2. Shipping and Delivery Times

Once your order has been shipped, the estimated delivery time is 7–15 business days, depending on your location and shipping conditions.

The estimated total time from order confirmation to delivery is 8–18 business days, including processing and transit.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, weather conditions, carrier operations, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated based on your order total.

  • Orders from $0.00 to $39.98: Standard Shipping — $12.99

  • Orders of $39.99 or more: Free  Shipping

All shipping fees are listed in USD.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Tracking updates may take some time to appear after shipment.

If you need assistance tracking your order, please contact our customer support team.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Address changes may not be possible once an order has been processed or shipped.

6. Delivery Delays and Issues

While we work to ensure timely delivery, unexpected delays may occasionally occur.

If your order is significantly delayed, missing, or arrives damaged, please contact us with your order number and relevant details.

We will review the situation and assist you in finding an appropriate resolution.

7. Customs and Import Charges

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination.

Where such charges are not included in the amount collected at checkout, customers may be responsible for paying them, subject to applicable law.

8. Contact Us

For shipping questions, delivery updates, or order assistance, please contact us.

Website: airywardrobe.com

Email: service@airywardrobe.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)